Streamlining Consumer Finance with Microsoft Power Apps

Propensio is a specialist provider of consumer finance in the home improvements, renewables and leisure sector and helps consumers from all credit backgrounds to obtain the credit they are seeking to fund their project; whether that be a replacement boiler, new UPVC windows, solar panels or a static caravan.

The company is an intermediary-led business with all its customers being referred by third-party introducers who collect and process new consumer finance applications. This requires significant data entry and, as regulated by the Financial Conduct Authority, has to be done accurately, safely and compliantly.

The in-place system was a time intensive process requiring the creation of logins for all referral partners to create and track each consumer application. As more users were created, and removed after their applications were completed, the administrative task grew exponentially.

Propensio asked IOIT how new processes and tools could be used to improve productivity and compliance.

IOIT built a solution using Microsoft’s Power Platform enabling accurate input of consumer applications by Propensio’s introducers into Propensio’s proprietary database and developed new secure methods for them to input the necessary information.

Introducers and customers can now complete applications securely and compliantly, and suppliers can quickly check on progress, reducing complexity and management time.