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We’ve answered the questions we hear most often from clients and prospects.
About Instant On IT
Where are you based?
Where are you based?
Where are you based?
Who owns Instant On IT and what are your future plans?
Who owns Instant On IT and what are your future plans?
Who owns Instant On IT and what are your future plans?
What insurance cover does Instant On IT have?
What insurance cover does Instant On IT have?
What insurance cover does Instant On IT have?
IT Management
Will we actually know the people managing our IT?
Will we actually know the people managing our IT?
Will we actually know the people managing our IT?
What MSP and MSSP services do you provide?
What MSP and MSSP services do you provide?
What MSP and MSSP services do you provide?
Will we have a consistent support team?
Will we have a consistent support team?
Will we have a consistent support team?
Do you charge for every new user or device you set up?
Do you charge for every new user or device you set up?
Do you charge for every new user or device you set up?
Do we have to buy our equipment from you?
Do we have to buy our equipment from you?
Do we have to buy our equipment from you?
How can I track the support we’re getting?
How can I track the support we’re getting?
How can I track the support we’re getting?
Do you offer device management?
Do you offer device management?
Do you offer device management?
Can you help with an office move?
Can you help with an office move?
Can you help with an office move?
We need 24/7 support - can you help?
We need 24/7 support - can you help?
We need 24/7 support - can you help?
What if I have an issue outside of our support hours?
What if I have an issue outside of our support hours?
What if I have an issue outside of our support hours?
We already have an in-house IT team – can you work alongside them?
We already have an in-house IT team – can you work alongside them?
We already have an in-house IT team – can you work alongside them?
Can you help with Connectivity?
Can you help with Connectivity?
Can you help with Connectivity?
Do you handle IT procurement?
Do you handle IT procurement?
Do you handle IT procurement?
What about telephony – can you support that?
What about telephony – can you support that?
What about telephony – can you support that?
What about printing – is that something you support?
What about printing – is that something you support?
What about printing – is that something you support?
Do you support software licensing?
Do you support software licensing?
Do you support software licensing?
Cyber Security
Can your helpdesk scale up during a cyber incident?
Can your helpdesk scale up during a cyber incident?
Can your helpdesk scale up during a cyber incident?
What remedial actions will you take in the event of a cyber threat?
What remedial actions will you take in the event of a cyber threat?
What remedial actions will you take in the event of a cyber threat?
What are your MTTD and MTTR?
What are your MTTD and MTTR?
What are your MTTD and MTTR?
How do you monitor the dark web?
How do you monitor the dark web?
How do you monitor the dark web?
Is security a bolt-on optional extra?
Is security a bolt-on optional extra?
Is security a bolt-on optional extra?
Do you conduct penetration testing?
Do you conduct penetration testing?
Do you conduct penetration testing?
Can you help us get security accreditations?
Can you help us get security accreditations?
Can you help us get security accreditations?
How do we know Instant On IT is secure?
How do we know Instant On IT is secure?
How do we know Instant On IT is secure?
Can you provide security training?
Can you provide security training?
Can you provide security training?
Can you help with security questionnaires and cyber insurance applications?
Can you help with security questionnaires and cyber insurance applications?
Can you help with security questionnaires and cyber insurance applications?
Can you support disaster recovery planning and testing?
Can you support disaster recovery planning and testing?
Can you support disaster recovery planning and testing?
We already use a managed security provider - can you work with them?
We already use a managed security provider - can you work with them?
We already use a managed security provider - can you work with them?
Is your team DBS checked?
Is your team DBS checked?
Is your team DBS checked?
Digital Solutions
Will my documents be stored or used to train AI models?
Will my documents be stored or used to train AI models?
Will my documents be stored or used to train AI models?
Could AI reveal my interactions to an opposing barrister in the same chambers?
Could AI reveal my interactions to an opposing barrister in the same chambers?
Could AI reveal my interactions to an opposing barrister in the same chambers?
Does Private AI access my whole OneDrive and email like Microsoft Copilot?
Does Private AI access my whole OneDrive and email like Microsoft Copilot?
Does Private AI access my whole OneDrive and email like Microsoft Copilot?
How do you price Digital Solutions?
How do you price Digital Solutions?
How do you price Digital Solutions?
Can you integrate data from non-Microsoft apps into Excel or SharePoint?
Can you integrate data from non-Microsoft apps into Excel or SharePoint?
Can you integrate data from non-Microsoft apps into Excel or SharePoint?
Do your Digital Solutions use AI?
Do your Digital Solutions use AI?
Do your Digital Solutions use AI?
Technical Expertise
What accreditations do you hold, and what endpoint protection do you recommend?
What accreditations do you hold, and what endpoint protection do you recommend?
What accreditations do you hold, and what endpoint protection do you recommend?
How do you manage patching?
How do you manage patching?
How do you manage patching?
What compliance frameworks do you follow?
What compliance frameworks do you follow?
What compliance frameworks do you follow?
Customer Support
How do you encourage collaboration with internal teams?
How do you encourage collaboration with internal teams?
How do you encourage collaboration with internal teams?
How often do you provide security reports?
How often do you provide security reports?
How often do you provide security reports?
How do you handle change requests internally?
How do you handle change requests internally?
How do you handle change requests internally?
Do you charge for starters and leavers?
Do you charge for starters and leavers?
Do you charge for starters and leavers?
What are your escalation procedures and reporting mechanisms?
What are your escalation procedures and reporting mechanisms?
What are your escalation procedures and reporting mechanisms?
Need a hand?
Whether it’s a quick fix or a bigger question, we’re here to help. Start with the answers on this page - or get in touch if you need more.
Need a hand?
Whether it’s a quick fix or a bigger question, we’re here to help. Start with the answers on this page - or get in touch if you need more.
Need a hand?
Whether it’s a quick fix or a bigger question, we’re here to help. Start with the answers on this page - or get in touch if you need more.
Contact us
Need a hand or just want to chat? Drop us an email, give us a call, or even send us a letter if that’s your style – we’re here to help.
63 - 66 Hatton Garden
London
EC1N 8LE
63 - 66 Hatton Garden
London
EC1N 8LE
Enquiries
UK: +44 20 3855 0055
NZ: +64 9 801 0126
We take care of all aspects of IT, from strategy and support to cyber security - making it as simple as possible so that everything just clicks. We also help businesses run more smoothly by designing and building applications that cut down on workload and speed up processes.
© 2025 Instant On IT Limited. All Rights Reserved. Registered in England and Wales No. 5036012
We take care of all aspects of IT, from strategy and support to cyber security - making it as simple as possible so that everything just clicks. We also help businesses run more smoothly by designing and building applications that cut down on workload and speed up processes.
© 2025 Instant On IT Limited. All Rights Reserved. Registered in England and Wales No. 5036012
We take care of all aspects of IT, from strategy and support to cyber security - making it as simple as possible so that everything just clicks. We also help businesses run more smoothly by designing and building applications that cut down on workload and speed up processes.
© 2025 Instant On IT Limited. All Rights Reserved. Registered in England and Wales No. 5036012