Got questions?
We're here to help
We’ve answered the questions we hear most often from clients and prospects.
About Instant On IT
Where are you based?
Who owns Instant On IT and what are your future plans?
IT Management
Will we actually know the people managing our IT?
What MSP and MSSP services do you provide?
Will we have a consistent support team?
Do you charge for every new user or device you set up?
Do we have to buy our equipment from you?
How can I track the support we’re getting?
Do you offer device management?
Can you help with an office move?
We need 24/7 support - can you help?
What if I have an issue outside of our support hours?
We already have an in-house IT team – can you work alongside them?
Can you help with Connectivity?
Do you handle IT procurement?
What about telephony – can you support that?
Do you support software licensing?
Cyber Security
Can your helpdesk scale up during a cyber incident?
What remedial actions will you take in the event of a cyber threat?
How do you monitor the dark web?
What security measures do you have in place?
Can you help us get security accreditations?
How do we know Instant On IT is secure?
Can you provide security training?
Can you help with security questionnaires and cyber insurance applications?
We already use a managed security provider - can you work with them?
Digital Solutions
Will my documents be stored or used to train AI models?
Could AI reveal my interactions to an opposing barrister in the same chambers?
Does Private AI access my whole OneDrive and email like Microsoft Copilot?
How do you price Digital Solutions?
Can you integrate data from non-Microsoft apps into Excel or SharePoint?
Do your Digital Solutions use AI?
Technical Expertise
What accreditations do you hold, and what endpoint protection do you recommend?
How do you manage patching?
What compliance frameworks do you follow?
Customer Support
How do you encourage collaboration with internal teams?
How often do you provide security reports?
How do you handle change requests internally?
Do you charge for starters and leavers?
What are your escalation procedures and reporting mechanisms?
Contact us
Need a hand or just want to chat? Drop us an email, give us a call, or even send us a letter if that’s your style – we’re here to help.
Enquiries
UK: +44 20 3855 0055
NZ: +64 9 801 0126
